Policy Administration Officer - Italian Speaker
Lombard International
- Luxemburg
- Unbefristet
- Vollzeit
We love what we do, quickly adapt, and we are agile, to bring out the very best in what we doYour role – Are you ready for a challenge?The Policy Administration Officer is accountable for:
- Analysing client’s needs, establishing appropriate actions and prompt recording of day-to-day client requests
- Ensuring accuracy and quality in all aspects of the role including correspondence, system updates, process and procedure implementation
- Collecting and recording of all required information/documents
- Monitoring ongoing transactions until completion
- Complying with procedures, controls, industry rules and regulations
- Conducting due diligence reviews in line with corporate standards
- Dealing with complaints swiftly and accurately to help achieve customer satisfaction as well as service standards
- Acting as a point of contact for any query in regards to policy administration
- Meeting Service Level Agreements and deadlines
- Upholding Quality standards
- Taking ownership for assigned or designated internal projects or initiatives related to Policy Administration
- Taking ownership for keeping up-to-date on all technical aspects of the job/products, procedures, compliance and legal issues.
- University Degree in Economics, Finance, Business Management or any other relevant field and/or relevant experience in Client Services/ Policy Administration in the insurance sector
- 2+ years’ experience in Finance or Insurance
- Strong team player with excellent organisational and analytical skills
- Be able to clearly and comprehensively outline complex issues both verbally and in writing
- Multi-task efficiently between routine tasks and urgent queries, ensuring accuracy and timeliness in all your duties
- Strong prioritisation skills, flexible, reliable and responsible in challenging situations
- Decisive and capable of working independently
- Strong client service focus, solutions oriented and capable of ensuring a high service level to clients
- Ability to work in a regulated environment and to respect the external and internal guidelines
- Ability to maintain performance and positive relationships in stressful/challenging situations
- Agility and pragmatism in a complex and changing environment
- Aware of developments within the financial/insurance sector in general and competent in dealing with transfer requests and financial instruments
- Good command of MS office products
- Fluent in English and Italian, any other European language is an asset
- Knowledge of Luxembourg AML law
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