Customer Service Officer Insurance - Italian Market

Source Up

  • Luxemburg
  • Unbefristet
  • Vollzeit
  • 2 Monate her
Why apply ?🌍 You will work for one of the largest and most professional insurance companies in Luxembourg💡You will work alongside caring individuals who put customer satisfaction at first💬 You will work in a company that promotes work-life balance and offers a positive work environment.About the offer📝 Permanent contract🏠 Location : Luxembourg📲 Top 3 Key competencies :
  • Customer Centricity
  • Attention to details
  • Rigour
About our clientSector : InsuranceValues : Participation| Proactivity | EmpathyEmployees : Worldwide: More than 5,000Your missionsAs Customer Service Officer, you will :
  • Support with all activities related to client and partner including requests and transactions processing and correct any issue on their contract / policy;
  • Provide support and expertise for the decision making regarding the specifics cases, ensure cases implementation and follow-up;
  • Be in charge of responding in an effective, professional and timely manner to the queries received from several clients, partners or sales colleagues;
  • Ensure that you are consistently ensuring a high level of service;
  • Coordinate with other internal departments to ensure that changes in processes, procedures are followed-up upon.
Your ideal profile
  • A minimum of 3+ years of experience working in a customer service department within the financial/insurance sector
  • Experience of working with contract/policy administration systems, insurance products
  • Experience in client/partner relationship management
  • Excellent communication skills (being able to build effective relationships and adapt communication style to the counterparty, always in a professional manner)
  • Ideally, you have been working at client service desk in an Insurance Company client support role for the italian market
  • Fluency in French + Italian + any other European language is an asset
A candidate experience with Source Up, it’s …
  • Carry out a skills assessment (soft skills and technical skills) in order to better define your professional project
  • Access to your test results to guide you to your best career choices
  • Interview coaching session before the client meeting
  • Consistent and fair recruitment process with respect, transparency and trust
WHY CHOOSE US ?
  • More than 20 years of presence on the Luxembourg market and internationally;
  • Successful completion of over 400 recruitment assignments in Luxembourg and across Europe (Ireland, United Kingdom, France, Denmark, Germany etc.);
  • A team of 6 dedicated professionals;
  • Career coaching of more than 700 employees.
  • Assignments carried out in various sectors: banking, private equity, insurance, industry;
  • Pragmatic, proactive and solutions driven approach based on the reality of the market.
  • Innovative approach that combines digital and human aspects.

Source Up