For one of our clients, an industrial company located in Luxembourg Strassen, Sofitex Talent is currently looking for a Customer Service - Service Planner Fr-En (M/F) Your tasks: Efficiently coordinate customer enquiries for service calls by phone and email. Schedule service work for technicians, balancing customer needs and business utilisation requirements. Contact customers with service offers and agreements. Manage customers’ expectations in terms of technician availability. Pro-actively chase up quotations for visits to achieve utilisation. Assist customers with identifying parts and assist with technical needs. Check commercial accuracy of all orders and process orders entry in ERP Coda in a timely and efficient manner, for all customers. Send order confirmations to customers for each order entered. Deal with any customer queries (late deliveries, faulty goods, stock discrepancies etc ) Obtain proof of deliveries when requested. Raise any credit notes for material returns / price discrepancies. Support external sales and service technicians with any requirements.
