Head of Business Process Management (m/f/n)

• You define and implement the Business Process Management (BPM) strategy and organisation, ensuring alignment with Creos' strategy, regulatory and legal obligations and long-term transformation objectives.
• You are responsible for the design and maintenance of the enterprise process architecture, covering end-to-end value chains of core, support, and management processes.
• You ensure consistent process documentation standards and tooling, and maintain a central, enterprise-wide process repository.
• You define, monitor, and report E2E process performance, using KPIs, dashboards, and data driven insights.
• You identify process optimization opportunities that deliver measurable business impact in terms of cost efficiency, quality, risk mitigation, compliance and customer experience.
• You support business units in translating strategic objectives into effective and optimized E2E processes.
• You drive change management and organizational adoption of BPM, through targeted communication, training, and engagement initiatives.
• You work transversally with business, IT, BCP and Data teams to ensure that processes are designed customer-centric and digital first.
• You act as strategic advisor to senior management and the Management Committee, preparing and presenting BPM roadmaps, progress updates, and impact analyses, and managing external partners or consultants when required.

• You hold a Master's degree in Business Administration, Engineering or a related field.
• You have at least 5 years of experience in a similar position.
• You have a collaborative mindset with strong leadership qualities.
• You show a pragmatic approach to BPM.
• You have a strong understanding of change management principles, methodologies and best practices.
• You show commitment, a customer-centric approach and a focus on delivering results.
• Effective verbal and written communication skills in English, French and German

• The opportunity to join a Group that actively shapes the energy transition in Luxembourg and the Greater Region
• A multicultural and international working environment that encourages diversity and inclusion
• A competitive salary (including a 13th month and bonus) with additional benefits (DKV, pension plan, extra holidays, meal vouchers etc.)
• Continuous learning and development career path adapted to the needs of each employee
• Hybrid working mode with the possibility to work from home

Enovos