Key Account Manager (KAM) - Enterprise Customers

Searoutes

Luxemburg
€ 50.000-65.000 pro Jahr
Unbefristet
Vollzeit

2 Monate her
Einfach bewerben

We are looking for a Key Account Manager (KAM) to manage and grow our strategic enterprise accounts, primarily large shippers and freight forwarders.Reporting directly to the VP Customer Success, your main objective will be customer retention and account expansion, ensuring long-term value creation for both Searoutes and our clients.This role requires a strong commercial mindset, deep understanding of the logistics and maritime ecosystem, and the ability to support customers operationally when needed, acting as a trusted partner across the full customer lifecycle.

Own and manage a portfolio of strategic enterprise customers (shippers, digital providers and freight forwarders)
Drive renewals, upsell, and cross-sell opportunities to maximize lifetime value
Build strong, long-term relationships with key decision-makers and operational stakeholders
Ensure high customer satisfaction by proactively addressing client needs and risks
Act as a first-level support escalation when necessary, coordinating with product and technical teams to resolve issues
Translate customer feedback into actionable insights for Product and Tech teams
Monitor account health, usage, and performance indicators
Support onboarding and adoption to ensure customers fully leverage Searoutes solutions

Salary range: 50,000€ to 65,000€ depending on experience and seniority + variablesRequirements

3–7+ years of experience in Key Account Management, Customer Success, or Sales in SaaS, logistics, maritime, or supply chain
Strong knowledge of the shipping, freight forwarding, or logistics industry
Proven track record in account retention and expansion
Customer-oriented mindset with a hands-on approach
Comfortable interacting with both business and operational/technical stakeholders
Ability to step in on support topics when required and drive issues to resolution
Strong communication and negotiation skills

Fluent in English (French is a plus)

BenefitsAs part of our team, you will:

Have a chance to re-shape

? * Work remotely and be

Have a high degree of learning and ownership in a dynamic environment
Join our team building events and be an equal part of the team

Searoutes