EKXEL - DocuSign Electronic Signature Consultant

EKXEL IT Services

  • Kirchberg, Luxemburg
  • Unbefristet
  • Vollzeit
  • Jetzt
The mission:The Electronic Signature Configuration & Support Specialist will provide frontline support (L1/L2) and configuration for the customer’s electronic signature platform. The role combines technical setup, user support, and change management with a strong focus on onboarding and training, ensuring smooth adoption by internal staff (including senior stakeholders) and external clients. You will be in charge of:
  • Provide L1/L2 support for electronic signature solutions, resolving technical issues and escalating when needed.
  • Perform hands-on configuration, updates, and user setup of electronic signature platforms (e.g., DocuSign).
  • Support integration with document management systems (e.g., SharePoint, OpenText Content Server).
  • Assist users with mobile applications for electronic signatures.
  • Deliver onboarding, guidance, and training sessions for internal staff and external clients.
  • Create and maintain user guides, FAQs, and knowledge base content to foster adoption.
  • Identify recurring issues and propose process or configuration improvements.
  • Promote best practices and change adoption across the institution.
Your Qualifications:
  • 5+ years in IT support, consulting, or application adoption roles.
  • Demonstrated experience with DocuSign or similar e-signature solutions.
  • Proven track record in user training and adoption programs.
  • At least 8 years of extensive development experience
  • Hands-on experience with electronic signature configuration (e.g., DocuSign).
  • Strong L1/L2 technical support capabilities.
  • Experience in integration with document management systems (SharePoint, OpenText Content Server, or similar).
  • Knowledge of mobile applications and user support.
  • Strong communication and change management skills.
  • Advanced English skills (mandatory); other EU languages are a plus.
  • Ability to create clear, user-friendly documentation and training materials.
  • Service-oriented mindset, with strong problem-solving abilities.
Our offer:A particularly attractive salary package, with many additional benefits, to attract the best of you. A professional and stimulating work environment in the field of hightech and telecommunications. Multiple career opportunities within a changing group, advanced training in new technologies, rich and recognized expertise. Your application will be treated with confidentiality. We would be very happy to organize a first appointment to talk to you about this opportunity and consider your next career development. Send us your CV.Are you looking for a challenging opportunity and want to take advantage of a great job to give new inpulse to your career? This offer is for order to support one of our clients, a large and famous Financial European Public Institution in Luxembourg, we are looking for a DocuSign Electonic Signature Consultant.EKXEL IT Services, is a European leader in IT engineering, high-tech consulting and IT services. We offer a unique blend of expertise and support major European groups with international vocation to implement and succeed in their project to transform and modernize their information systems.

EKXEL IT Services