Technical Services Specialist – Monitoring Solutions (m/f/d)
- Hosingen, Clerf
- Unbefristet
- Vollzeit
- Provide technical and application-level support for our temperature monitoring systems (software and hardware).
- Train and support customers to ensure proper and safe use of our monitoring platforms.
- Act as a subject matter expert for internal and external stakeholders, including agents and partners.
- Perform remote installations of monitoring software on customer infrastructure, ensuring all technical requirements are met beforehand.
- Support the sales process by advising prospective customers on system functionality and requirements.
- Handle day-to-day service requests: technical troubleshooting, installation coordination, post-installation follow-up, and proactive issue resolution.
- Liaise with internal departments (e.g. Sales, R&D, Operations) to ensure seamless service delivery and resolution of customer issues.
- Document, test, and validate software releases and updates in collaboration with the R&D team.
- Contribute to the creation and improvement of user-facing materials, such as guides, FAQs, and training content.
- Participate in the digitalization and optimization of internal workflows and service processes.
- Gather and relay customer feedback, technical issues, and product enhancement ideas to R&D and product management.
- Bachelor or master’s degree in IT / electronics
- 2-3 years’ experience in an IT environment
- Technology-minded person using internal tools and Microsoft office applications; creating and maintaining Excel spreadsheets; using digital conference applications (WebEx, Teams)
- Ability to understand and analyze data and log files and to articulate findings to internal and external leadership
- Network knowledge (netstat, ping, ipconfig, etc.)
- Knowledge of the Windows firewall
- German and English are mandatory, French is considered as an asset, any other language will be appreciated
- Extremely organized person who can work on several open issues until they are resolved
- Proven skills and experiences in extensive interactive client relationships and ability to interface with other departments to manage needed deliverables for clients
- Strong organizational and follow‐up skills and attention to details to successfully manage competing priorities and to build a relationship of trust with customers
- Excellent verbal / written communication skills: you can describe complex technical problems and solutions to non‐IT people in an easy and understandable way
- A strong team player: you share your solution findings with your colleagues and help them when they are stuck with a problem
- A logical thinker: you solve customer problems in a very logical way
- Driven and proactive
- Works independently in challenging environments with minimal guidance
- Flexible and adaptable, with a high ability to learn and to develop
- A pragmatic and hands‐on business‐driven individual
- Become part of a company that makes a positive contribution to launching groundbreaking scientific developments and therapies.
- Contribute to innovative cell therapies and be a part of revolutionary cancer therapies.
- Take advantage of the operational opportunities in a growing, modern, and innovative company within the health care/life science industry.
- Experience an intensive exchange of experiences and close cooperation in a worldwide network with our customers, friends and partners.
- We offer participation in national and international company events.
- After your initial training, you will receive regular training and further education opportunities that are tailored to your needs.
- A workplace that promotes your maximum.
- You will participate in capital-forming benefits, numerous corporate benefits.
- 33 days of vacation.
- Positive corporate culture and practiced teamwork across all locations.
- Individual development opportunities of your international competencies and language skills.