German-Speaking Junior Fund Relations Officer (M/F/D)
Moventum SCA
- Luxemburg
- Unbefristet
- Vollzeit
- Assist in building, maintaining and developing long-term relationships with fund houses, e.g. presenting Moventum's business model, negotiating the terms under which funds can be distributed, tracking distribution agreements, developing a dedicated marketing tool for fund companies and generating new interest;
- Assess the suitability of funds for Moventum's trading platform by reviewing fund prospectus, liaising with internal stakeholders and considering relevant contractual agreements as well as distribution and trading limitations;
- Be the main point of contact between fund houses and relevant internal stakeholders on all matters related to the distribution and processing of funds;
- Perform a range of analyses, incl. industrial analysis, competitive analysis, and comparative valuation;
- Respond to queries in a timely and accurate way, via telephone, email or chat;
- Monitor and investigate complaints or difficulties to help analyse the need for systems or procedures enhancements in order to improve the quality of our services;
- Troubleshoot, investigate, and report product errors, failures, or complaints to management;
- Update our internal databases with information about technical issues and useful discussions with client;
- Perform quality checks, collect and analyse customer feedback, share with appropriate stakeholders, and advise on opportunities for improvement;
- Ensure optimal funds’ business set-ups;
- Service fund clients to ensure timely and excellent delivery of services as agreed with each fund;
- Collaborate with the operations team to ensure requests are addressed in a timely manner and with our Compliance team on all relevant AML and KYC cases.
- A minimum of 1-3 years of experience, ideally in a client-facing role in the financial services industry;
- Strong interpersonal skills, with the ability to build strong relationships, to empathize with clients and understand their needs and concerns;
- A results-driven mind-set, with the ability to meet and exceed targets and KPIs;
- Ability to work independently and as part of a team, with good judgment and decision-making skills;
- Excellent organizational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously;
- Strong analytical skills, with the ability to interpret financial data and market trends;
- Proficiency in Microsoft Office programs, particularly Excel and PowerPoint;
- Excellent communication skills, both verbal and written in German and English is mandatory;
- A passion for client service and a commitment to ethical business practices.
- Opportunity to join a dynamic, international and growing team with the possibility of a real boost in your knowledge and your career;
- Culture of diversity and creativity with smart people who take pride in what they do;
- Flexible working hours, the possibility of remote work, a permanent work contract and 30 vacation days;
- A collegial work environment with regular events, a flat hierarchy advocating communication;
- Supportive management team that values employee feedback.
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