Client Relationship Manager - m/f
One Group Solutions Sarl
- Howald, Luxemburg
- Unbefristet
- Vollzeit
communication and service delivery.- Coordinate across internal functions (domiciliation, corporate secretarial, compliance consulting, accounting tax) and jurisdictions, to manage client initiatives and deliverables on a timely basis consistent with client commitments/SLAs.- Ensure responsiveness, timeliness, and quality in all client interactions and outputs, stepping in to give direction and support to the operational teams where needed.- Monitor and maintain client-specific trackers, KPIs (Key Performance Indicators), and KRIs (Key Risk Indicators).- Act as a strategic partner to the client, advocating for their needs internally and fostering long-term trust.- Project manage process improvement initiatives.- Assist with the development of ONE’s culture, product offering and corporate governance. Critically review processes and look for opportunities for improvement (especially standardisation, automation, reducing risk) consistent with the company’s ethos.- Occasional travel to client/ONE offices in other jurisdictions.Your skills and attitude:- Excellent spoken/written English.- Minimum of 10 years’ experience in fund industry, with an operational background preferred in some combination of accounting, financial reporting, compliance or corporate governance.- Demonstrated success managing high-value corporate relationships.- Excellent organisational and interpersonal skills.- Experience with data tracking, KPI/KRI reporting, and multi-departmental coordination.- You are passionate about your field, understand the importance of corporate governance and are excited about delivering a great product. Entrepreneurial in mind-set, you take ownership, strive to grow relationships, develop the people around you and seek out new opportunities for growth & improvement. You take pride in your work and you view the successes of your colleagues and of ONE as your own.- You are keen to work in a dynamic, flexible culture that is focused on the job, not the hours; providing you a high degree of autonomy and flexibility as to where and when you work.- You enjoy a challenge, don’t shy away from taking on responsibilities outside of your core role and are at ease talking with, supporting and challenging senior management / board members.- You hold a Bachelor’s degree (or higher/equivalent), have experience relevant to this role and in supporting a variety of alternative and/or UCITS fund structures and like to keep up-to-date with the latest trends in governance practice. You have a great command of English and knowledge of other languages would be a plus.What we offer:- A chance to be a driving force behind a growing success story at a young and exciting firm with a culture focused on the successes of its staff and clients. An environment with driven people, who have an entrepreneurial mindset, to help support your development ambitions.- We offer significant flexible working arrangements, a competitive salary and a suite of other perks including: 34.5 days annual leave, lunch vouchers, employer pension plan, support for relevant training and qualifications.
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