German Speaking Customer Service for Telecommunications Company in Greece

• Provide exceptional customer support to German-speaking clients through various channels such as phone, email, and chat.
• Assist customers with queries related to telecommunication products and services including billing, technical support, and account management.
• Troubleshoot and resolve customer issues promptly, ensuring a high level of customer satisfaction.
• Maintain up-to-date knowledge of company offerings, promotions, and policies to provide accurate information.
• Document all customer interactions accurately and comply with internal processes.
• Work closely with technical and sales teams to address complex customer concerns.

• Fluency in German and English, both written and spoken.
• Previous experience in customer service, preferably within the telecommunications industry.
• Strong communication and interpersonal skills.
• Ability to handle technical issues and provide clear guidance to customers.
• Proficiency in customer service software and Microsoft Office tools.
• Detail-oriented with excellent problem-solving abilities.
• Ability to work independently and in a team-oriented environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year Fully Paid Training
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Free Greek Lessons, discounts and other perks

Patrique Mercier Recruitment