Customer Success Officer / Service Project Manager
ARHS Group
- Luxemburg
- Unbefristet
- Vollzeit
- You have a perfect command of German, fluent in English
- You have existing experience in project management
- You have extensive knowledge of the automotive sector, and/or a previous experience working for an automotive software editor
- You are rigorous and have a solution-oriented mind-set
- Following-up of clients and their needs
- Ensuring the implementation of adapted actions to fullfil those needs : training, e-learning, etc.
- Managing the planning of the orders
- Helping customers on the pre-delivery process
- Handling the transports
- Handling post-delivery onboarding up to configuration
- Interacting with the Fleetback development team for initial configuration
- Testing the kiosk with the customer once configured
- Handling discussions with hardware manufacturer
- Handling the certification of the kiosk
- Bringing ideas for a better hardware product (kiosk) - (in terms of costs, reliability, user experience, etc), elaborating specifications
- Creating and maintaining kiosk documentation (manual, guides, internal procedures, customer Procedures, videos...)
- Overseeing the person offering technical support on the kiosk
- Asking and following up on improvements of the kiosk on manufacturer side
- Putting in place and monitoring SLAs with hardware manufacturer
- Optimizing day-to-day activities and streamlining workflows to enhance profitability
- You have abilities to build consensus and relationships among employees, partners, and customers
- You are at ease with client relationships and able to manage disagreements with best professional attitude
- You hold a bachelor's degree or an equivalent qualification with at least 4+ years of experience