Central Helpdesk Operator

• Front office technician supporting end user by phone.
• Covering all Areas of IT / Microsoft expertise required.

• University degree in Computer Science or equivalent education.
• Minimum 4 years of experience.
• In-depth knowledge of IT/IS Security concepts, policies and procedures, and large experience in developing, implementing, managing and maintaining IT/IS security within MS products-based IT/IS infrastructures.?
• In-depth experience in assessing and managing IT/IS infrastructure security aspects projects.
• Proven experience of end-users’ support in a multinational environment.
• Proven experience in designing and implementing secure, wide Active Directory solutions.
• Proven Field experience (in years) for the following products / topics:

• MS Exchange
• MS SharePoint
• MS SQL
• MS Hyper-V
• Several Microsoft Public Cloud Technologies / Services and certifications

• Microsoft Azure Fundamentals (AZ-900)
• AND/OR Microsoft 365 Certification (MS-900)
• AND ITIL v4 Foundation

• Excellent analytical and writing skills.
• High level of integrity and sound judgment regarding privacy issues, with the ability to work effectively in teams and promote adherence to policies.
• Ability to work independently, be self-motivated, and prepare logical and clear reports to support management decision-making.
• Ability to communicate clearly and effectively, both orally and in writing, in technical and non-technical contexts with technicians and non-technical managers, and the ability to prepare customer reports.
• Very good understanding of the concept of IS/IT Production in a business-critical environment.
• Valid “NATO SECRET” security clearance.
• Ability to work under stress, supporting and answering end-user calls in a multinational environment.
• Ability and willingness to be deployed to remote sites.
• Language skills (with official certification) English – B2 Level & French – B2 Level.

Cosmote Global Solutions