Senior Program Manager - Delivery, EU SSD
Amazon
- Luxemburg
- Unbefristet
- Vollzeit
- Ownership of key aspects of delivery performance which may be part of cost, quality or capacity.
- Execution and improvement of optimal weekly driver labour planning processes.
- Management of middle-mile processes.
- Responsibility for capacity management/limits.
- Weekly and monthly reporting on KPIs and projects to improve.
- Strong analytical and quantitative skills to identify opportunities, estimate improvements, streamline and automate their work.
- Knowledge of operations, continuous improvement and structured problem solving (which may include Lean Six Sigma or Theory of Constraints).
- Ability to earn trust and influence a broad group of stakeholders worldwide to achieve program goals.
- Curiosity and ability to understand complex technical systems and processes.
- Forensic attention to detail.
- Ability to manage multiple, competing priorities simultaneously.
- Ability to work in a nascent, rapidly changing and ambiguous environment.
- Ability to clearly communicate in both written and spoken form to stakeholders at different seniority and in different functions.
- A willingness to roll up your sleeves and do whatever is necessary; the mentality of an owner.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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