Client Onboarding Specialist
MANGOPAY
- Luxemburg
- Unbefristet
- Vollzeit
- Processing KYC documentation to onboard our client's end users
- Following and comply with internal procedures
- Ensuring appropriate treatment of compliance alerts, escalating when required to the manager/supervisor
- Organizing, planning, and prioritizing workload, and completing other assigned special projects as needed
- Accurately documenting and updating records in required systems
- Supporting different internal teams for KYC process and screening aspects on existing relationships
- Contributing ideas on ways to improve our services
- Maintaining performance objectives such as Key Performance Indicators (SLA, response time, etc.)
- Performing additional duties within the department as needed
- You have a good understanding of financial services and its regulations
- You are independent, flexible, and proactive work style with effective problem-solving skills
- You have excellent organization and time management skills and you know how to prioritize your tasks based on if they are either urgent vs important
- You have a knowledge of Salesforce
- You have an eye for detail, you are willing to learn and to continuously develop your skills,
- You are able to work efficiently under pressure
- You are a team player with the ability to work independently
- You have an excellent level (both verbal and written) in English and French is required. An additional language is appreciated
- You have a previous experience as KYC/AML analyst
- Degree in Law or Business Administration is an asset
- HR Call
- Interview with team manager
- Interview with head of department