CLIENT REPRESENTATIVE FUND ADMINISTRATION

• Main contact for fee related requests of clients representative FA for onshore and offshore funds in Luxembourg.

• Ensure a high quality of service delivery by monitoring via the Fee Management Application

• Monitoring Fee setup in Fund accounting system vs Fee Management Application

• Responsible for the oversight review on FA Malaysia on the invoice payment process.

• Direct and main contact for fund administration fee requests of dedicated clients

• Ensure the accuracy, timeliness and completeness of all fund administration related Client requests.

• Accountable for ongoing satisfaction of clients by ensuring deliverables meet client needs and expectations.

• Support the establishment of an environment of continuous improvement that assesses workflow, processes and procedures on an ongoing basis, ensuring maximum efficiency and quality within the Client deliverables.

• Ensure that all Client information are documented and archived and updated on a regular basis (prospectus, fee agreements…)

• Continuously identify opportunities to enhance our service and value proposition for our clients.

• Stay current with external environment that governs and influences the business.

• Support to Purple layer as per SLA

• Audit Coordination for FA related topics

• Post secondary education with an accounting/finance or business concentration or equivalent experience.

• 06-10 years financial services industry experience in an operations environment.

• Interpersonal and networking skills with a proven track record of dealing with clients, management, colleagues and staff.

• Good communication, presentation and negotiation skills.

• Good innovation and change management orientation.

• Good business acumen and profit orientation.

• Risk management and mitigation focus.

• Proven organizational and time management skills

• Track record of developing and implementing innovation and change.

• Language: fluent in English & French. German or Italian is an advantage.

• Business Acumen

• Customer Focus

• Innovation

• Driving for Results

• Leadership

• Continuous Improvement

• Time management

• Decisive Judgment

• Autonomous

• Problem solving

BlackRidge Group