Customer Advisor

Leasys Luxembourg

  • Leudelingen, Esch an der Alzette
  • Unbefristet
  • Vollzeit
  • 22 Tage her
Job DescriptionCustomer AdvisorFull-time, Temporary for a parental leave replacement of 6 months & PermanentLeudelange, LuxembourgCompany Overview:At Leasys Luxembourg, formerly known as LeasePlan Luxembourg, we stand at the forefront of mobility services and vehicle leasing. With over 35 years of experience, we have earned a reputation for excellence in the mobility and fleet management sector. As part of the Leasys Group, a dynamic Joint Venture between Credit Agricole Consumer Finance and Stellantis, we are dedicated to innovation, sustainability, and consistently exceeding our customers' expectations.Your Mission:
  • Actively engage with customers through various channels to address queries and provide assistance.
  • Collaborate within the sales teams to optimize customer satisfaction and retention.
  • Provide administrative support to ensure seamless commercial operations.
  • Contribute to the development of commercial service strategies.
  • Continuously update and maintain quality customer records and databases.
  • Monitor and analyze customer feedback to identify areas for improvement.
  • Collaborate with cross-functional teams to resolve customer issues promptly and effectively.
  • Foster enduring relationships with clients through communication and personalized support for specific customers.
Your Profile:
  • A dedicated and customer-focused professional with a passion for delivering exceptional service.
  • Excellent verbal and written communication skills in English and French; proficiency in German is advantageous.
  • Prior experience in administrative service roles is mandatory.
  • Familiarity with CRM systems and other relevant software.
  • Strong organizational and time-management skills.
  • Ability to thrive in a fast-paced environment and multitask effectively.
  • Proactive problem-solving skills with a keen attention to detail.
  • Enthusiasm for the automotive industry and a willingness to learn.
  • Ability to work independently as well as part of a team.
  • Flexible and adaptable to changing priorities and business needs.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) for efficient administrative tasks and reporting.
Join us!Leasys is not just a workplace; it's a platform for personal and professional transformation. If you are ready to join a company that will challenge you, empower you, and inspire you to be a part of something extraordinary, apply today. Your journey towards redefining the future of mobility starts here.Please send us your application to the following email address: amiralles@leaseplan.comDo not hesitate to call Arantxa Miralles, HRBP, +352 621 28 12 67

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