IT Service Desk Officer – CDD – until end Feb
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- Hesperingen, Luxemburg
- Freiberuflich
- Vollzeit
- Perform daily operations on our systems:
- Windows platform (MS-Windows, MS-Office)
- SWIFT System (Alliance)
- GTmatch Reconciliation tools (Sterci)
- Support other in-house applications
- Perform help desk function level 1 and 2 (depending on applications)
- Filter calls for second line support (on call)
- Support users on Office tools and NBL in-house developed applications
- Provide telephone and on-site support to users
- Maintain a centralized knowledge database (Wiki)
- Ensure the effectiveness and efficiency of Incident Management Process- Report information to the Management, evaluate new KPIs to improve the process
- Support all kind of office electronics including meeting rooms
- BAC + 2-3 in IT area or equivalent
- 2 to 3-year experience in helpdesk/service desk or support functions in banking environment
- Good experience of Windows operating system
- Excellent command of the Ms-Office suite and related development tools (Macros, VBA, etc…)
- Knowledge Helpdesk tools, monitoring, iSeries, OS/400 and Dimension are an advantage
- Knowledge of ITIL best practice – Ability to follow a defined process
- Fluent in English (written and spoken). French is an added value
- Flexible with regards to working time (Backup other team members)
- Strong communication and interpersonal skills
- Focus on quality and clients’ needs/expectations
- Strong analytical skills with demonstrated problem solving ability
- Ability to work quickly and accurately under pressure, stress resilient
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