Outsourcing Program Manager - Vice President
JPMorgan Chase
- Luxemburg
- Unbefristet
- Vollzeit
- Establish strong working relationships with executive sponsors, location/business stakeholders, control partners, and subject matter experts across the EMEA region
- Scope and manage the team's portfolio and ensure alignment with the organization's overarching strategy and the team's objectives
- Identify opportunities for efficiency within the program and drive changes and process improvements through influencing stakeholders
- Manage all of the EMEA CTPO book of work and monitor project/program details and report status using standard formats, ensuring timelines are met and communicated to key stakeholders and the overall team
- Define problems/needs and solutions ensuring proper communication is conveyed to key decision makers and impacted stakeholders
- Engage and interact with relevant executive and project stakeholders during requirements gathering sessions, feedback sessions, focus groups, and user groups
- Works closely with CTPO and Location Governance, Risk and Design, Technology teams to review and prioritize enhancement requests
- 5+ years relevant experience in Outsourcing, Third Party Risk Management, Oversight & Control or Supplier Management
- Experience in project management, process improvement, program governance, and stakeholder management
- Excellent Project Management skills, with the ability to create and manage a project plan with clear and concise deliverables
- Strong communication and presentations skills across various stakeholders and senior management, including the ability to describe complex business requirements into clear and concise language
- Ability to deal with multiple stakeholder groups and competing requirements
- Proven influencer able to effect region-wide change
- Ability to identify key issues, gather data to investigate those issues and develop actionable recommendations. Given a strong fact base, candidate should be able to defend point of view in the face of resistance
- High level of organizational skills, attention to detail and ability to manage multiple projects