Quality Controller (m/f/x)

Luxair

  • Luxemburg
  • Unbefristet
  • Vollzeit
  • 2 Monate her
For our department Compliance et Qualité within LuxairServices, we are looking for a (an):Quality Controller (m/f/x)Main duties:
  • Perform quality inspections and checks (finished products, services, returned products from flights, …) and maintain records of the results
  • Analyze the inflight reports and investigate customer complaints and non-conformance issues
  • Contribute to the improvement of existing processes related to products and services quality through the analysis of collected data, observation of flows, processes, working methods, regulations and documentation
  • Work closely with other departments, to ensure that the processes and the required standards of quality are understood, respected and integrated transversally into the organization
  • Provide administrative support to the Compliance and Quality Coordinator, such as documenting processes, preparing reports, scheduling meetings, and coordinating administrative tasks related to quality process analysis
Required profile:Minimum required criteria:
  • Be holder of a bachelor degree (Bac + 2) or equivalent
  • Have a proven experience in the area of activity
  • Solid understanding of product and quality principles
  • Be structured, self-disciplined and have a good analytical mind
  • Excellent communication skills and a good team spirit
  • Excellent skills in English (spoken and written) and in either German or French.
  • Be familiar with standard office applications
  • Be outspoken, factual and clear in resolution of issues
  • Be open to give active feedback to internal and external departments with the aim to improve overall quality
Desired or to be acquired criteria:
  • Have strong attention to detail and the ability to work as part of a team to resolve problems and improve processes
  • Refer to the training table
The ideal candidate:
  • Knowledge of French, Luxemburgish, German or any other language is considered as asset
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Luxair