Experienced Service Desk Agent - FR/EN/GER/LUX

NSI Luxembourg P.S.F.

  • Bartringen, Luxemburg Esch an der Alzette
  • Unbefristet
  • Vollzeit
  • 30 Tage her
Job DescriptionTo reinforce our teams, we are looking for an experienced Service Desk agent speaking French, English, German and Luxembourgish,Your main responsibilities:
  • Mainly in the financial field, you will have to adapt yourself to different situations by using your experience, your knowledge but also your colleagues advice
  • Involvement in customer projects will also be expected.
More specifically, the following tasks will need to be performed:
  • Support on network infrastructure,
  • Call handling, tracking, dispatching, and escalation,
  • Monitoring critical systems,
  • Participation to infrastructure improvement projects.
Your profile:
  • You have at least 2 years experience in a similar position in which you have developed your knowledge in IT products like : Ticketing Tools, MS Windows systems, MS Office (including Outlook), Office 365, Active Directory, SharePoint...
  • Fluent in French, English, German and Luxembourgish
  • Open-mindedness and readiness to work in a multicultural environment
  • Strong team spirit and customer orientation
  • Very important: given the 24/7 service provided to customers, availability to work nights and weekends is required
  • ITIL certification would be a valuable asset
If at the end of the recruitment process your application is successful, you will be asked for a criminal record.What is offered 🤝 :
  • Take the opportunity to join our "NSI family", where human values remain at the heart of our priorities
  • Permanent contract
  • Training courses
  • Dynamic and innovative environment
  • Be in the position to open your career perspectives
  • Competitive salary package
If you do not receive any answer within around 20 days, you should consider that we cannot proceed with your application.#NSILuxembourgPSF

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