Service Desk Specialist

Contern, Luxemburg
Unbefristet
Vollzeit

14 Tage her

Company DescriptionThis position is available only under an employment (labor) agreement.The world's digital experiences run on something invisible: the infrastructure and software that keep them fast, reliable, and secure. At Gcore, you'll help design and deliver that foundation for an AI-driven world.We're a global provider of infrastructure and software solutions for AI, cloud, network, and security, powering everything from real-time communication and streaming to enterprise AI and secure web applications. With 210+ edge locations, 50+ cloud regions, and thousands of GPUs, your work here can reach users and businesses across the globe.You'll collaborate with leading technology partners such as Intel, NVIDIA, Dell, and Equinix, and work on platforms that power digital products used around the world. Our vision is simple: to connect the world to AI, anywhere, anytime.Want to work on technology that goes beyond a single product or industry? Join a global team of 550+ professionals building infrastructure and software that supports the entire digital ecosystem.We are currently looking for a Service Desk Specialist to join our small, tight-knit international team of three specialists supporting Gcore's global operations.Job DescriptionYour Responsibilities:

Provides day-to-day technical support to employees for network infrastructure, systems software, and hardware.
Installs, configures, and troubleshoots desktop systems, and network issues in a diverse environment.
Maintains passwords, data integrity, and file system security for the desktop environment.
Prepares and tracks corporate equipment (laptops, desktops, mobile devices, and peripherals).
Maintains office multi-function printers, resolving minor technical issues.
Keeps accurate inventory of corporate IT assets.
Recommends hardware and software solutions, including new acquisitions and upgrades.
Participates in IT and infrastructure projects, incident logging, escalation, and resolution.

QualificationsWe Expect You To Have:

Basic knowledge of hardware, operating systems (Windows/macOS, knowledge of Linux systems is an advantage), and networking fundamentals.
Proficiency in Active Directory, DNS, DHCP, and Microsoft Azure.
Familiarity with ITIL processes and IT service management (ITSM) tools is highly desirable.
Proven problem-solving, multitasking, and communication skills.
Experience supporting end-users in a help desk environment (L1 support).

Additional InformationBenefitsAt Gcore, we want you to do your best work and enjoy the journey. Our benefits are designed to support your growth, well-being, and life beyond work:

Competitive compensation
Flexible working hours
Work from anywhere in the world for up to 45 days per year
Private medical insurance for you and your family*
Extra paid vacation and sick leave days*
Support for life's important moments and celebrations
Language courses to help you connect and grow
Modern, welcoming offices with snacks, drinks, and entertainment*
Team sports and social activities*

*Benefits may vary depending on your location.Equal Opportunity EmployerWe provide equal opportunity to all applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity, gender expression, national origin, disability, or any other legally protected characteristics.

G-Core Labs

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