Customer Service Trainee - Complaints Management - German Speaker
Advanzia Bank
- Munsbach, Luxemburg
- Freiberuflich
- Vollzeit
JOIN US!CUSTOMER SERVICE TRAINEE – COMPLAINTS MANAGEMENT – GERMAN SPEAKERAs a Customer Service Trainee in charge of complaints management, you will have the opportunity to obtain insights into how Advanzia Bank is committed to providing excellent service to its clients. As part of the Customer Service department, you will support the complaints management team, dealing with all other operational teams in the department and be actively involved in various activities related to complaints handling, customer service and customer satisfaction.This opportunity is a 12-month CDD (fixed-term) contract.ABOUT THE JOB l What will you do?As a Customer Service Trainee, you will be responsible for the following activities related to complaints management:
- Processing of customer complaints
- Contributing to the analysis and review of internal complaint management processes
- Helping to optimise the customer service culture within the department
- Providing administrative support to the compliance function
- Creating and updating the annual complaints overview for regulatory purposes
- You have successfully completed a first higher education or obtained a bachelor’s degree
- You have a good command of MS Word, Excel and PowerPoint
- You are able to quickly familiarise yourself with new IT systems
- You have the ability to critically review existing processes and develop ideas for new and revised processes and workflows
- A good understanding of customer needs
- Good written and verbal communication skills
- An open-minded and communicative personality
- A proactive and reliable team player
- Fluency in German and English is mandatory; any other languages are advantageous
- A full-time contract for a period of 12 months
- Competitive compensation package
- Attractive benefits as part of the banking collective agreement
- Wide range of additional advantages such as language courses contribution, health initiatives, employee travel insurance, preferential conditions for Advanzia products, etc.
- Training and development initiatives
Jobs.lu