
IoT Engineer
Luxembourg Engineering and Application Services
- Differdingen, Esch an der Alzette
- Unbefristet
- Vollzeit
- Be one of the point of contact for user’s requests, incidents or questions (administrative users and drivers) with a focus on the OBC components: telecom, Hardware, MDM , applications…
- Determine proper escalation for problems he cannot solve, sets priority
- Formalizes resolution procedures so that the Level 1 team can solve recurring issues in a continuous improvement mindset
- Raises unsolved issue to Level 3, track and follow-up their resolution internally or with external partners
- Ensures documentation is up-to-date
- Participates and/or manages technical evolutions and projects
- Participates to R&D initiatives, elaborates Proof Of Concept with external suppliers to identify and implement new solutions
- Solves issues in his domain when escalated by Level 1; log all request/incident updates in the ticketing tool
- Train users
- IT or Industrial Engineer
- Pragmatic, analytical and problem solving skills
- A strong team player able to work with external providers, to communicate with technical and non-technical stakeholders
- Curious and creative, autonomous and dynamic
- Be a driver for change and innovation, support continuous improvement by investigating alternatives and technologies
- Technical skills and first experience in OBC / IoT / M2M considered as an asset
- Fluent in English and French (German are a plus)
- Technical skills in programming is a real plus (python, javascript, SQL, …)