Operations & Oversight Officer (M/F/D)

• Support Ongoing monitoring and oversight of migrated operational activities in line with regulatory and internal control requirements.
• Track and analyse key performance indicators (KPIs) to identify trends or issues.
• Prepare management reports on processing quality and timeliness.
• Coordinate with internal stakeholders to ensure local monitoring is performed in line with company policies.
• Support the delivery of training for colleagues and new joiners.
• Assist in investigating compliance issues and escalate findings to senior management.
• Support internal and external audits by preparing documentation and responding to requests.

• Ensure accurate and timely execution, settlement, and reconciliation of trades.
• Coordinate periodic portfolio rebalancing activities.
• Monitor operational KPIs and identify processing risks or inefficiencies.
• Produce operational and management reporting.
• Ensure trading activities comply with internal governance and regulatory requirements.
• Act as key contact for operational stakeholders and resolve complex queries.Perform enhanced quality control and support process optimisation initiatives.
• Support training of new joiners and team members.

• Manage and process corporate action events with accuracy and quality control.
• Perform dividend and account reconciliations.
• Ensure correct allocation of corporate action proceeds to client accounts.
• Analyse corporate action information and communicate impacts internally.
• Act as contact point for internal teams, subsidiaries, and clients.
• Investigate and resolve operational queries (second-level support).
• Maintain and control product databases.
• Contribute actively to operational improvements and efficiency initiatives.

• Independently manage client account openings, closures, and maintenance, ensuring accuracy and timeliness.
• Process and monitor corporate actions end-to-end, including dividends, and resolve related discrepancies.
• Provide professional client support and act as a reliable point of contact for Financial Advisors and internal stakeholders.
• Calculate, process, and reconcile commissions, investigating and resolving variances.
• Execute and control payments, including validation and escalation of irregularities. Maintain and enhance the securities database, ensuring data integrity and consistency.
• Process and oversee free-of-payment transfers, including troubleshooting and follow-up.
• Handle daily transaction processing independently, ensuring adherence to procedures and deadlines.
• Perform transfer agency activities, including investor onboarding, documentation checks, and issue resolution.
• Review client documentation (KYC, tax, identification, banking details) and ensure compliance with internal standards.
• Liaise with Compliance on non-standard or sensitive cases (e.g. inheritance, unusual activity) and ensure proper documentation.
• Identify process improvement opportunities and contribute to the enhancement of workflows and controls.

• Professional experience (3+ years in banking, investment operations, payments, or financial services.
• Strong knowledge of financial instruments and market operations;
• Solid understanding of operational processes and regulated environments.
• Strong numerical aptitude with high accuracy and attention to detail.
• Eager to learn, self-motivated, and willing to take ownership of tasks with appropriate guidance.
• Client- and service-oriented mindset with a proactive and hands-on attitude.
• Team player who can also work independently on clearly defined tasks.
• Comfortable working in a dynamic and evolving environment.
• Good working knowledge of Microsoft Office (especially Excel); experience with Olympic is a plus but not required.
• Very good communication skills in English. (for Client Admin: German is mandatory, too).

• Flat and collaborative culture → your ideas are heard and make a difference.
• Opportunity for real impact → help shape how we work and grow as a company.
• Supportive, cross-functional team → colleagues who are approachable, committed, and work closely together.
• Ownership and visibility → take responsibility, contribute directly, and develop your career.
• Inclusive and entrepreneurial environment → work with passionate people who value initiative.
• Flexibility and stability → flexible hours, remote work options, 30 vacation days, and a permanent contract.
• Attractive extras → birthday allowance, lunch vouchers, and additional perks.

Jobs.lu