Program Manager, Global Transportation Services
Amazon
- Luxemburg
- Unbefristet
- Vollzeit
- Execute performance management metrics reviews (cost, speed, quality, etc.) for outbound transportation and derive improvement plans from it.
- Drive and lead continuous improvement initiatives with carriers, fulfillment centers, Customer service and Retail teams to improve customer experience, costs or processes: Prepare for and lead Ops calls, daily business reviews, WBRs, QBRs, Customer Satisfaction workshops.
- Manage Capacity, Speed and accuracy of delivery arrival ensuring the customer gets a perfect delivery execution.
- Advise Amazon leadership team proactively of critical situations along with the expected impact and mitigation actions planned.
- Produce and communicate transport plans/forecasts on a regular basis.
- Manage and solve Transportation related escalations.
- Drive root-cause analysis and the successful implementation of corrective actions in order to improve service or cost, or to resolve a problem.
- Drive innovation by taking ownership of new projects and delivering them with success across multiple functions.
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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