CUSTOMER SERVICE REPRESENTATIVE (Pommerloch)We are looking to reinforce the Customer Service department of our customer, playing a pivotal role within the company. As Customer Service Representative, you are the central point of contact for internal and external customers in one or more business units and/or customer groups.Working closely with Sales, Supply Chain and Logistics, you strive to increase customersatisfaction by providing excellent service, proactive communication, solution generation forquestions and complaints, and a can-do attitude.This role allows to take up new challenges every day, while working with a high level ofautonomy.YOUR MISSIONCollaborate with external and internal customers and coordinate with other departmentssuch as Sales, Supply Chain and Logistics in order to generate solutions to questionsand complaints of all sorts (among others: quotations, invoicing, master data, quality)Manage a portfolio of customers, for which you will be the main contact point. You reportand contribute to solutions for possible problems and complaints to assure a highcustomer satisfaction.Manage incoming customer orders:- Request and confirm delivery dates and keep track of customer specificexpectations- Keep the customer informed of production, planning & shipping- Consult with the production plants to get information about the supply status- Organize special logistic services for the customers like consignment stocks- Provide necessary Technical, Safety, and Export documentation.Support actively the Sales organization for prospection of new customers and foropportunity detection with existing customers:- Update of customer master data- Maintain price lists and prepare price quotationsJob Code - Insert applicable information- Check in on customers on submitted offers, and keep track of success ratesWHAT WE'RE LOOKING FORAbove all, you have a customer-centric mindset, and you live the below 6 key values:1. Accountability: you take responsibility and keep promises2. Authenticity: in customer contacts, nothing beats being real3. Respect: you listen actively and respect your customers' time4. Optimism: you see solutions, not problems. You use positive language5. Appreciation: you show customers how much we appreciate their loyalty6. Communication: you communicate easily, professionally and regularly with yourclient portfolioQuick learnerProactive mindsetStress resistant and excellent communication skills (verbal and written)Strong analytical and problem solving skillsAble to set priorities and to work in a structured way, with a high level of autonomyTeam player and flexibleAttention to detailAn advanced level in English is mandatory; any other European language is highlyvaluedBachelor degree in an administrative, commercial or logistics orientationExperience with SAP is a plusMin qualified salaryYou can call us for more information 00352-26952881 or send your cv at wiltz@randstad.luexperienceEXPERIENCE 1 AN - 2 ANS
