Team Head IT Core Banking Delivery Luxembourg

• Drive quality and improvement of the IT Services in link with the KPI defined in the SLAs and ensure products and services are seamlessly delivered
• Work closely with all IT Teams to improve the quality given to bank’ clients
• Help on the creation of Service Level Agreement and Operational Level Agreements
• Monitor, control and support Service Delivery; ensure systems and procedures are in place and followed
• Lead the service delivery team, manage conflicts, and ensure the team's processes and tasks are carried out efficiently
• Managing finances and budgets as per team objectives
• Determining ways to reduce costs without sacrificing customer satisfaction nor quality of deliverables to ensure high-quality service
• Assess and use feedbacks to establish, improve, and refine services
• Provide direction and manage operational activities
• Ensure third support level

• Contribute to the strategy of the IT Division in all its building blocks, and ensure alignment with the bank’s and division’s strategic direction
• Ensure a timely and appropriate information flow to all relevant stakeholders, bottom-up and top down within line of management, as well as with other functions in the organization
• Hire and/or approve staff of key managerial positions and senior specialists in T24 team
• Ensure proper people leadership including motivation and support to people ; performance management, compensation management (when possible) and people development along the banks processes and standards and as per team requirements
• Act with integrity and protect bank’s reputation
• Actively promote Julius Baer core values and purpose of the bank to ensure appropriate, ethical and compliant behaviour
• Collaborate constructively with colleagues across the organization.
• Ensure a solid workforce and succession planning for key positions. Hire (approve) staff of key managerial positions and senior specialists
• Oversee effective managerial controls regarding adherence of all internal processes, procedures and policies, primarily in the area of IT Governance, and act decisively on breach of policy and standards
• Promote, apply and support development of bank’ standards
• Focus on achieving the best outcome for our clients, stakeholders and the Bank

• With a minimum of 18 to 20 years of experience in IT and banking industry
• Demonstrated ability to lead leaders within the IT domain
• A visionary mindset to shape and implement strategic initiatives aligned to the organizational goals
• Skills in developing and fostering leadership talent
• Strongly decisive and result-oriented person
• Strong analytical and conceptual skills
• Excellent presentation and communication skills (proficient business English is a must), fostering collaboration across teams and departments
• Effective and efficient working style also under high pressure
• Ability to work in an agile manner and adapt to new situation
• Great team player, with the ability to motivate others and to work across teams and cultures
• Several years of relevant professional and leadership experience and market recognition
• Higher education with relevant degree (university or equivalent)
• Any executive-level certifications or training in leadership, IT governance and strategic management

Julius Baer