Managed Services Operations Manager
NTT Corporation
- Luxemburg Capellen
- Unbefristet
- Vollzeit
- Strategic Leadership: As a strategic leader, you’ll oversee all aspects of managed services operations, setting the direction for your team and ensuring alignment with organizational goals.
- Team Management: You’ll manage team capacity and organization, ensuring that priorities are clear, tasks are effectively assigned, and resources are optimally utilized to meet business objectives.
- Performance Optimization: With a focus on continuous improvement, you’ll drive performance management initiatives, setting clear KPIs, and fostering a culture of excellence within the operations team.
- Client Satisfaction: Proactively monitor service delivery, identify opportunities for enhancement, and lead the implementation of strategic initiatives to ensure exceptional client satisfaction.
- Incident Resolution: Resolve complex client incidents and escalations with efficiency and professionalism, collaborating closely with internal teams to ensure prompt resolution and minimize disruption.
- Training and Development: Lead training and development initiatives for direct reports, nurturing their professional growth and fostering a culture of continuous learning and improvement.
- Service Improvement: Implement key service improvement priorities, leveraging your expertise to optimize delivery processes through standardization, automation, and innovation.
- Performance Monitoring: Track and monitor service delivery performance, ensuring maximum uptime and client satisfaction, while identifying opportunities for innovation and continuous improvement.
- Certifications: ITIL certification and relevant professional qualifications are essential for success in this role.
- Experience: With a minimum of 8 years of operational experience in ITIL-based service delivery roles, you bring a wealth of expertise to the table.
- Leadership: Strong leadership skills and a proven track record of successfully leading teams to achieve business objectives are paramount.
- Technical Proficiency: Advanced knowledge in domain towers such as Network, Collaboration/Customer Experience, Cloud, Security, Data Centre is highly desirable.
- Communication: Excellent communication and collaboration abilities, with a focus on client-centricity and service quality, are fundamental to this role.