IT SERVICE MANAGEMENT TRAINEE
Advanzia Bank
- Munsbach, Luxemburg
- Unbefristet
- Vollzeit
This opportunity is a full-time mandatory or practical traineeship contract of six months. Alternatively, a part-time traineeship over 12 months is also possible. Student visa or authorisation to work in Luxembourg is necessaryABOUT THE JOB l What will you do?
As an IT Service Management trainee, you will be responsible for the following activities:
- Assist with incident management and service request fulfilment in our Service Desk
- Provide end-user support remotely and in our office
- Register and manage tickets in our service management system
- Work closely with IT teams to assist with activities defined in our project roadmap
- Contribute to our user administration process
- Review, create and improve Service Desk procedures
- You are enrolled at or have recently graduated from a college or university in IT-related studies such as Computer Science, IT Engineering, similar fields or,
- You have recently successfully completed a first higher education or a bachelor degree’s (in this case the entire duration of the traineeship must take place within 12 months of your graduation)
- General understanding of Microsoft Enterprise technology stack
- Knowledge of Windows 11 and MS Office
- Acquaintance with collaboration tools
- Customer service-oriented personality
- Ability to learn, understand and apply new technologies
- A precise and accurate working style with an eye for details while keeping the big picture in mind
- Good communication and interpersonal skills
- A self-driven, proactive and reliable team player
- Ability to engage and collaborate with various teams
- You are open-minded, curious and bring a sense of humour
- Fluency in English is a must
- A full-time traineeship contract for a period of six month, or a part-time contract for 12 months
- Dynamic and international environment #TeamAdvanzia
- Participation in various Corporate Social Responsibility
Apply today and send your CV and motivational letter in English via jobs.lu.Click to find out more about your career opportunities at Advanzia Bank.
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