Compliance Manager, Fraud Oversight

Luxemburg
Unbefristet
Vollzeit

3 Tage her

The CompanyPayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.Job Summary: PayPal (Europe) S.à r.l. et Cie, S.C.A. (“PPEU”) is a CSSF-supervised credit institution operating across Europe. As part of strengthening its fraud risk governance framework, PPEU is establishing a dedicated second-line fraud oversight capability within the Compliance function.
The Fraud Oversight Manager will be responsible for independent oversight, challenge, and governance of fraud risk across PPEU, ensuring that fraud risk is managed in line with EU regulatory expectations, the Bank’s risk appetite, and the Three Lines of Defence model.
This role operates within a highly outsourced and intragroup operating model and focuses on oversight of first-line and group-executed fraud activities, rather than ownership or execution of fraud controls.Job Description:Essential Responsibilities:Define compliance program strategy and priorities for the functional area, ensuring alignment with regulatory obligations and business objectivesOversee compliance monitoring, testing, and assessment activities to identify risks and ensure effectiveness of controlsLead complex compliance projects and initiatives, collaborating with business partners, legal, audit, and other stakeholdersEstablish best practices and frameworks for compliance risk assessment, control design, and program managementPartner with business leaders to integrate compliance requirements into operations, products, and strategic initiativesPrepare and present compliance reports to business or cross-functional stakeholders, clearly communicating risk landscape, program effectiveness, and recommendationsManage regulatory examinations and audit activities, coordinating responses and ensuring timely resolution of findingsMinimum Qualifications:5+ years of relevant compliance experience and a Bachelor's degree OR any equivalent combination of education and experienceDemonstrated ability to lead and influence others in a compliance or regulatory contextAdditional Responsibilities & Preferred Qualifications:Role PurposeThe Fraud Oversight Manager is responsible for:

Providing independent oversight and challenge of fraud risk management
Ensuring fraud risk is governed in line with regulatory expectations and internal policies
Overseeing the Bank’s reliance on group-operated fraud capabilities
Supporting credible and consistent regulatory engagement on fraud-related matters

The role ensures that fraud risk is appropriately understood, monitored, and escalated — without assuming first-line ownership or operational responsibilities.Key Responsibilities1. Fraud Risk Oversight and Compliance FrameworkMaintain and oversee the EU Fraud Oversight Policy, ensuring alignment with:CSSF / ECB expectationsPSD2 and SCA requirementsInternal governance standardsProvide independent assessment of whether the Bank’s fraud oversight framework is:proportionateeffectivealigned to its operating modelEnsure fraud risk is appropriately reflected within the Bank’s compliance and conduct risk framework2. Independent Challenge of First-Line Fraud ManagementReview and challenge first-line fraud risk management, including:fraud trends and driversmaterial incidentsmitigation actions and control effectivenessAssess whether first-line outputs are:consistent with regulatory expectationsaligned to risk appetiteProvide independent opinions and escalate where:risks are not adequately managedexplanations are insufficientMaintain clear separation from first-line ownership and execution3. Fraud Oversight GovernanceLead the second-line oversight function within the Fraud Oversight Forum, ensuring:effective challengestructured escalationclear governance outputsEnsure the Forum operates in line with its Terms of Reference and regulatory expectationsProvide second-line reporting and escalation into:Operational, Risk and Compliance Committee (OCRC)Authorized Management4. Oversight of Group-Operated Fraud CapabilitiesProvide second-line oversight of the Bank’s reliance on group-operated fraud execution and controlsAssess whether:the Bank is sufficiently informed of relevant changesfraud controls remain aligned with EU regulatory expectationsReview material developments (e.g. changes, incidents, emerging risks) from an EU perspectiveEscalate concerns where group-operated capabilities may create:regulatory riskcustomer impact riskmisalignment with EU expectations5. Fraud Risk Appetite and Escalation OversightEnsure fraud risk is monitored and escalated in line with the Bank’s risk appetite frameworkProvide independent challenge on:breaches or emerging risksappropriateness of escalation decisionsWork with the Risk function to ensure fraud risk is:appropriately capturedconsistently assessed6. Regulatory Engagement and Supervisory OversightSupport and oversee fraud-related regulatory engagement, including:responses to supervisory queriesthematic reviewsfraud reporting discussionsEnsure responses are:consistentcompletealigned with regulatory expectationsOversee governance of group support for regulatory requests, including escalation where:responses are delayeddata or analysis is insufficient7. Oversight of Fraud Management InformationAssess the adequacy and appropriateness of fraud management information used for oversightChallenge whether MI:supports risk-based decision-makingaligns with risk appetiteenables effective supervisory engagementIdentify gaps in MI from an oversight perspective (without owning production of MI)8. Second-Line Assurance and Thematic ReviewOversee and challenge reliance on group-level SLOD testing and assuranceAssess whether assurance outcomes are:relevant to PPEUsufficient from a regulatory perspectiveIdentify where targeted second-line thematic reviews may be warranted based on:riskincidentsregulatory feedbackSupport Internal Audit by providing a clear view of fraud oversight effectivenessCandidate ProfileStrong experience in fraud risk, compliance, or second-line oversight roles in financial services, payments, or fintechDeep understanding of the Three Lines of Defence model, particularly second-line independenceFamiliarity with EU regulatory expectations (PSD2, SCA, fraud reporting, consumer protection)Experience working in outsourced / intragroup operating modelsStrong ability to:analyse fraud trendschallenge first-line decisionsescalate effectivelyExperience engaging with regulators or supervisory bodies is highly desirableExcellent stakeholder management and influencing skills without direct authorityStructured, analytical, and comfortable operating at both:strategic (framework) leveldetailed (risk challenge) levelSubsidiary: PayPalTravel Percent: 0PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. When making an application directly, we will never ask you to share passwords, one-time passcodes (OTP), or verification codes. Any such request is a red flag and likely part of a scam. All communication regarding your application will come from official PayPal email domains. If you suspect fraudulent activity, please report it immediately. To learn more about how to identify and avoid recruitment fraud please visit .For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.Our Benefits:At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset-you. That’s why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing—physical, emotional, and financial—delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.Who We Are:to learn more about our culture and community.Commitment to Diversity and InclusionPayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .Belonging at PayPal:Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.Any general requests for consideration of your skills, please .We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.

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