Company Description Since 1996, Swissquote has challenged the code to deliver innovative services & products that make financial opportunities accessible to everyone. By joining Swissquote Bank Europe in Luxembourg, you will become a member of a leading provider of online financial and trading services.. We encourage personal development and actively support creative teamwork, leadership and responsibility. Join Swissquote to accelerate your career in a fast-moving company! We are growing, despite the COVID-19 pandemic. The Swissquote Group delivered record results in 2020 and H1 2021. Job Description The primary role of the Client Services Representative is to resolve client product queries and issues, in order to deliver outstanding servicing to clients over the digital, phone and email channels. The role is a flexible resource, client-service focused, but skilled to provide commercial and relationship management support as required. To place client investment orders and asset transfer instructions accurately and in a timely manner. To identify and log client service operational risks via the department Risk Register. Gain the confidence and trust of clients through provision of exemplary customer service at all times. Provide dealing support to our clients, taking ownership of queries and seeking solutions. Ensure timely and accurate execution of all dealing transactions and asset transfer instructions. Provide technical support to others as necessary. Understand and adhere to industry regulations and company operating policy and values, particularly with regard to anti-money laundering, anti-terrorist financing and banking secrecy regulations, as stipulated by the CSSF, which must be strictly complied with. To provide support and assistance to clients on a scheduled basis from 08:00 hrs to 22:00hrs Mon-Fri with occasional requirement to work outside these hours to support platform enhancements or for BCP (Business Contingency Planning) testing. Qualifications Fluent English required, French or German would be an advantage Ability to work both autonomously and in a team Up selling and cross selling Analytical & Problem solving Time Management Excellent communicatio...