Account Manager

• Manage day-to-day client relationship activities with Securities Services clients, including Financial Institutions, Asset Managers and Asset Owners
• Build, maintain and grow long-term, profitable client relationships
• Ensure client retention by working closely with product management, service delivery and client management teams
• Develop and maintain detailed client plans aligned with broader growth strategies
• Proactively manage issues and escalations across products and jurisdictions, coordinating the appropriate internal resources
• Sponsor service improvement initiatives and contribute to change management priorities
• Establish and maintain client governance frameworks, including service reviews and senior-level meetings
• Act as a key point of contact for escalations, ensuring consistent and high-quality service delivery
• Drive internal client awareness and alignment across teams
• Co-design client servicing models leveraging digital tools and platforms
• Lead and coordinate client projects in collaboration with internal teams and client project stakeholders
• Enhance operational servicing models to improve automation, efficiency and service consistency
• Ensure compliance with internal controls, risk management frameworks and regulatory requirements

• Proven experience in Account Management, Client Management, Business Implementation or Business Change
• Strong knowledge of Securities Services activities: Fund Administration, Custody, Transfer Agency
• Solid understanding of commercial, contractual and performance drivers
• Client-facing professional with excellent communication and presentation skills, including at senior and executive level
• Demonstrated ability to manage complex stakeholder environments and cross-functional teams
• Strong capability to handle escalations, prioritise actions and manage sensitive situations
• Good understanding of regulatory frameworks, controls and risk management in financial services
• Collaborative mindset, team-player attitude and ability to mentor and support colleagues
• Ability to adapt to evolving client needs, industry changes and internal priorities
• Professional proficiency in English and French

Advisory Key