Tooling Support Agent

Abakus IT-Solutions

  • Luxemburg
  • Unbefristet
  • Vollzeit
  • 1 Monat her
  • Einfach bewerben
Your Mission

The IT Tooling Support Agent will ensure technical support of the used tooling. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of customer's needs, which may range from straightforward to more complicated technical. There is also a range of administration duties within this role.

As a Tooling Support team member your responsibilities will be:
  • Receiving, logging and managing requests from customers;
  • Follow service operation procedures defined by concerned services;
  • To follow up requests in the Logging systems;
  • Dealing with end users to resolve issues, acting as a point-of-contact for users;
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles;
  • Be involved in system development and maintenance;
  • Different tooling log analysis;
  • On-call interventions;
  • Monitoring production performance and production jobs;
  • Training and technical support to end users and other stakeholders;
  • Writing / Updating procedure;
  • To Contribute to the knowledge base;
  • Work together as a team.
Your Profile
  • An ITIL qualification is an asset;
  • Strong communications skills (oral/written) to interact effectively and professionally with both internal and external customers;
  • Ability to work in an international/multicultural environment;
  • Ability to work both independently and with other team members;
  • You will be a self-motivated achiever who gains satisfaction from providing excellent customer service;
  • Excellent multi-tasking and organizational skills.
A knowledge in the following domain would be considered as an asset (level 1):
  • ITSM Tools ( SMT, BMC Atrium, Patrol, Proactive Net …);
  • Oracle database;
  • PHP / MySQL;
  • Log troubleshooting;
  • Operating system cmd (Unix, windows);
  • Network understanding (VLAN, DNS, …);
  • Data Center activities.
Your knowledge/experience
  • IT degree;
  • French and English knowledge are mandatory (speaking & writing);
  • Demonstrated ability to meet deadlines;
  • Team player;
  • First IT Service Desk/IT Support experience;
  • You are able to work in shifts (8 AM – 20 PM).
EU citizenship is mandatory.

Abakus IT-Solutions