Customer Success Officer / Service Project Manager

• You have a perfect command of German, fluent in English
• You have existing experience in project management
• You have extensive knowledge of the automotive sector, and/or a previous experience working for an automotive software editor
• You are rigorous and have a solution-oriented mind-set

• Following-up of clients and their needs
• Ensuring the implementation of adapted actions to fullfil those needs : training, e-learning, etc.
• Managing the planning of the orders
• Helping customers on the pre-delivery process
• Handling the transports
• Handling post-delivery onboarding up to configuration
• Interacting with the Fleetback development team for initial configuration
• Testing the kiosk with the customer once configured
• Handling discussions with hardware manufacturer
• Handling the certification of the kiosk
• Bringing ideas for a better hardware product (kiosk) - (in terms of costs, reliability, user experience, etc), elaborating specifications
• Creating and maintaining kiosk documentation (manual, guides, internal procedures, customer Procedures, videos...)
• Overseeing the person offering technical support on the kiosk
• Asking and following up on improvements of the kiosk on manufacturer side
• Putting in place and monitoring SLAs with hardware manufacturer
• Optimizing day-to-day activities and streamlining workflows to enhance profitability

• You have abilities to build consensus and relationships among employees, partners, and customers
• You are at ease with client relationships and able to manage disagreements with best professional attitude
• You hold a bachelor's degree or an equivalent qualification with at least 4+ years of experience

ARHS Group