Customer Service & Logistic Representative (m/f/d)
C&U Europe Holding GmbH
- Luxemburg
- Unbefristet
- Vollzeit
- Cooperation with the French Sales Managers, centralized Customer Service and the centralized supply chain to ensure seamless delivery of our parts
- Communication with our global colleagues and teams and collaboration in cross-departmental projects
- Preparation and creation of quotations, price calculations and contract documents
- Coordination of internal and customer-related processes with other departments
- Maintaining customer information in the CRM and ERP systems
- Acceptance and evaluation of customer orders
- Coordinating order quantities with customers
- Checking stock levels in our warehouses as well as regular stock checks (inventory) in collaboration with the warehouses
- Ordering goods in our Chinese production facilities
- Active participation in all phases of the end-to-end process, from procurement to customer satisfaction
- Identifying opportunities for process improvement and developing efficient workflows
- Optimize existing supply chain operation to reduce leadtime and cost
- Manage the customer satisfaction survey
- Active participant in the implementation of CRM and ERP system
- 5+ years experience working in Supply Chain and proven Customer Service support experience
- High level of knowledge & experience with CRM & ERP Software, Microsoft Software package
- Customer orientation and ability to adapt/respond to different types of situations and characters
- Strong communicator: phone/Email/messengers contact handling skills and active listening
- Ability to multitask, prioritize and manage time effectively
- Mandarin, French and English language skills are preferred
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