ITES Content Developer (FTC), Consumer Customer Service Support
Amazon
- Luxemburg
- Unbefristet
- Vollzeit
- Write and publish content for our internal and external customers
- Create content to address urgent or rapidly developing situations that impact customers
- Make recommendations to inform content strategy
- Manage several complex projects simultaneously, with a sense of urgency
- Collaborate with multiple teams to gain alignment on content strategy and execution planning
- Collect data and insights to inform strategic decisions
- Identify opportunities to improve content development processes
- Work an on-call schedule to provide content support for escalations or urgent situations
- Full proficiency in Italian and Spanish (native level in one of them).
- Fluent/Excellent English speaker.
- Demonstrated content management experience within the tech writing, web, localization or content industry.
- Experience working in environments that require constant change with flexibility and business acumen.
- Experience working with global stakeholders on complex changes.
- Excellent planning, communication and time management skills.
- Localization experience with a proven track record for delivering projects within scope, time and quality.
- Understanding of outsource vendor processes and interactions.
- Intermediate HTML and/or XML skills.
- Experience with DITA.
- Experience with Trados or other CAT tools.
- Previous experience with web publishing tools and the ability to learn our in-house tools quickly.
- Previous experience in a Contact Centre environment with a healthy balance between customer obsession and the need to adhere to company policies.
Jobs.lu